Shop Policies & FAQ

FAQ:

Q: I just placed an order, how long until my order ships?

A: Current processing times is 3-4 weeks so it should ship during this time frame. While I try to get orders out as quickly as I can, everything is made to order so sometimes it can take the full 4 weeks depending on order volume. 

Q: Do you do custom orders?

A: Unfortunately I do not. This would slow down the processing time immensely. I will, however, do custom color changes for certain items. Please message me before placing you’re order. Do not leave notes with your order for customs without messaging me first! If there is an item you’d like to see in the shop, check out the River & Ink Creative Community Facebook group and let us know your fun design ideas! 

 Q: My order has shipped by the tracking is updating! Help?!

A: USPS sometimes doesn’t scan packages at every stop so if you see a pause in the tracking, it is most likely still on its way to you but just didn’t get updated. No order gets marked shipped unless it has actually shipped. If you have placed an international order then your tracking will not update once it has left the United States and will typically take awhile to arrive. 

 Q: My order says delivered but I didn’t get my package! How should I proceed? 

A: There are three things to do in this situation: 1) Ask your neighbors if they might have gotten your package by accident. 2) File a claim with USPS. 3) After that, message me and I will try my best to figure it out on a case by case basis.

Q: I want to cancel my order, can I do so?

A: You can cancel your order up to 72 hours after your order was placed. After that, there is a good chance I’m already processing your order. If your order is shipped before the 72 hour window then I can no longer refund. There will be a restocking fee for all refunds as I still get charged fees for refunds. 

Q: I’d like a refund on my order that has just delivered. Can you do that?

A: Yes but only if the item is damaged or miscut. If there is an error in your order please message me with pictures! 

Q: Can you combine shipping? 

A: Unfortunately I can no longer do this due to processing fees on refunds and order volume. 

For all other I inquiries please message me at: riverandink@gmail.com Please allow for 72 hour response time M-F.